Coronavirus Guarantee

Book Ahead In Confidence

Update January 2022

Coronavirus has had a huge impact on all of us including the tourist Industry, at the moment things seem to changer faster than we can update our web page. We have therefore tried to make things as simple as possible wherever you live and whatever dates you are booking with a guarantee that you will never be out of pocket!

 

Our cancellation policy and payment terms will now return to those that can be found in our standard Terms and Conditions. The only exception would be if there were national or local lockdown restrictions either at your home address or in the Devon, Cornwall or Somerset area which prevented you hiring a campervan or travelling and staying on a campsite. In this instance we would apply the policy as below.

If due to the as above described national or local lockdowns you were unable to commence your hire then we would cancel your booking and create a credit note for the £150 deposit you have already paid. This would be valid for up to two years. If you have made any additional payment this would be refunded as cash via your payment method.


Your Safety, Precautions and Cleaning of Vans

The safety of our staff and customers is very important to us. We have implemented new systems including timed collections, a reduced fleet, limiting the number of people on site, scheduled premise cleaning and enhanced antiviral cleaning of vans. Will will adhere strictly to government guidelines and will expect our customers and staff to do the same.

We hope to see you soon!

 

This Coronavirus cancellation guarantee only applies for bookings made between the 22nd February 2021. If you booked before then please contact us if you wish to change a booking. We are here to help.